SolveYourProblem
eLearning Series
VoIP (Voice
over Internet Protocol)
VoIP
vs. Analog Phones
by Jeff Cohen
Many
people today prefer VoIP to Analog phones. Analog
or traditional phones are losing the battle against VoIP
when it comes to cost effectiveness, standards, quality,
and ease of use. VoIP stands for Voice over Internet Protocol
and VoIP is the technology that transmits voice as packet
files over the Internet. This is known as the Packet Switching
Network. Standard Analog phones use the Circuit Switching
Network and the entire landline Analog telephone system
is referred to as the Public Switched Telephone Network.
The
main difference between Packet Switching and Circuit Switching,
is that Packet Switching uses (data) or Packets and sends
them over the Internet while Circuit Switching is accomplished
by using electrical circuits to make a telephone connection.
Circuit Switching is like the old switchboard operators,
wearing headsets frantically trying to connect the right
caller with the receiver. Packet Switching is used to transfer
data all across the Internet- it is used for E-mail.
Many
people are choosing VoIP over Analog because of the many
benefits that it offers.
The
calling features that usually come with your Analog service
for a fee are often included for free with your VoIP service. These
include features such as Call Waiting, Call Forwarding,
Call Block, Three-Way- Calling, Voice Mail, * 69 and more.
Another benefit to VoIP services include the fact that
many providers will let you keep your existing phone number,
or allow you to select a new area code. Selecting a new
area code has great appeal to many people. For instance,
a customer can select an area code for the same town where
most of his friends or family live. By choosing this area
code, not only is he still getting a great deal with his
VoIP services, but also now his family and friends will
save money whenever they call. For them, it will be a local
and not a long distance call.
VoIP
is also preferred by many businesses as their method of telecommunications.
Businesses
prefer the flexibility, freedom, and cost effectiveness
offered by VoIP as compared to Analog service
providers. Businesses today depend upon telecommunications.
Whether it is Internet, E-mail, Customer Service through
telephone, online web applications, and E-mail, or whatever
your IT business needs may be, VoIP offers to handle all
of your needs with one application. Additionally, this
reduces cost and increases productivity. VoIP also has
combined with software applications that are perfect for
many business needs. Software such as accounting programs,
Email, and PC based applications help to save money by
combining services.
The
reduction in long distance charges is another
great advantage for switching to VoIP for business needs.
By combining data, video, and audio needs, companies save
on bandwidth usage, which ultimately leads to financial
savings.
Businesses
are also opting for VoIP in their Call Centers. VoIP
is slowly becoming the standard choice for Call Centers.
VoIP offers some major benefits for Call Centers such as
flexibility, cost efficiency, and enhanced customer service
applications. For instance, in the past, a Call Center
needed to be a stabilized facility equipped with many phone
lines used by people who would physically be located in
the Call Center. By using VoIP for your Call Center, not
only is your main location easily relocated as your business
expands, but you can hire employees virtually world wide.
Larger companies take advantage of VoIP Call Centers by
outsourcing work overseas where they can hire employees
for less. The Integration of data, audio, and web-based
features is another reason why businesses are opting for
VoIP. Customer service calls are handled more efficiently
with the integration of these three components. Not only
are calls transferred more proficiently, but also greater
care can be given to customers when Call Centers use integrated
software platforms.
More
Call Centers are taking advantage of the opportunity to hire
employees world wide through VoIP services. Employees may
work in different time zones, giving greater customer service
benefits year round, and hiring home based employees is another
way businesses are choosing to save money. VoIP provides
solutions for businesses that Analog just simply does not
address.
Most
people prefer VoIP over Analog, and the future points to
the fact that VoIP will only increase in popularity.
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